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Hermes is the UK's largest home delivery courier network handling more than 160 million collections and deliveries each year. Hermes provides a range of flexible and affordable delivery options to home, work, neighbour, safe place, store or ParcelShop at a time or day that is suitable for the consumer and fits within their increasingly busy lifestyles. This multi-channel approach offers a convenient and hassle-free delivery experience that achieves high levels of satisfaction and ultimately creates brand value.
Within the UK, Hermes operates a network of over 7,500 lifestyle couriers that provides high-quality doorstep delivery. This flexible, friendly and local approach means that couriers understand the habits and preferences of individual customers, ensuring that up to 95 per cent of parcels are delivered first time.
Hermes has in recent years diversified from agency catalogue brands to work with a wide range of leading high street, catalogue and online retailers in the UK including Next Directory, sit-up channels, ASOS, QVC, Tesco, John Lewis, New Look, Debenhams, Arcadia Group, JD Williams, Damart, Lakeland Limited and M&M Direct.
In Germany, the Hermes Logistik Gruppe (HLG) has become the country's largest independent home delivery service in the B2C and C2C sectors.
Hermes is part of the Otto Group, a global organisation with over 50,000 employees from 123 major companies. The Otto Group’s activities are structured into three business segments - Multichannel Retail, Financial Services and Services. The Group’s core business is retail via the channels of e-commerce, catalogues and stores. Providers of retail-related financial and logistics services are grouped around the multichannel retail business.
The Group’s development follows a clear vision: the Otto Group is a global group of retailers and retail-related service providers whose successful business concepts include taking responsibility for people and the natural environment.